Kramify ("Kramify," "we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit kramify.com (the "Website") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Strategy Session Booking Form:

Full name

Email address

Company name

Industry

Website (optional)

Service Agreement:

Billing information (name, address, phone)

Payment details (credit card, bank account)

Business information (company size, revenue, etc.)

Communication:

Any emails, messages, or documents you send us

Calls, video conferences, and screen sharing sessions

Feedback, testimonials, or support requests

Ad Account Access:

When you authorize Kramify to access your ad accounts (Meta, Google Ads, LinkedIn), we may collect:

Campaign performance data

Audience information

Conversion data

Budget and spend information

Analytics & Website Performance:

When you authorize Kramify to access your Google Analytics 4 (GA4), we collect:

Website traffic data

User behavior data

Conversion metrics

Revenue data

1.2 Information Collected Automatically

Website Tracking:

Google Analytics 4: Traffic sources, page views, user behavior, device type, location

Meta Pixel: Website visits, conversions, user interactions (if applicable)

Cookies & Similar Technologies: Session information, preferences, analytics

Device Information:

IP address

Browser type and version

Operating system

Device type (mobile, desktop, tablet)

Referring website

Communication Metadata:

Timestamp of emails/messages

Call duration and participants (if recorded)

Video conference logs

2. HOW WE USE YOUR INFORMATION

2.1 To Provide Services

Set up and configure tracking (GTM, GA4, ad pixels)

Optimize landing pages and conversions

Create and manage GoHighLevel automations

Build unified performance dashboards

Conduct strategy sessions and consultations

Deliver optimization recommendations

2.2 To Communicate

Send strategy session reminders and confirmations

Respond to your inquiries or support requests

Provide updates on service status or changes

Send billing invoices and payment reminders

Share performance reports and insights

2.3 To Improve Services

Analyze service usage and effectiveness

Identify bugs and technical issues

Develop new features and improvements

Conduct research on industry trends

Understand customer needs and preferences

2.4 For Marketing & Business Development

Share anonymized case studies and success stories (with permission)

Feature your company as a client (with permission)

Send newsletters or promotional content (only if opted-in)

Analyze marketing performance

2.5 For Legal & Safety

Comply with legal obligations and court orders

Protect against fraud or unauthorized access

Enforce our Terms of Service and other agreements

Protect the rights, privacy, and safety of Kramify and users

2.6 With Your Explicit Consent

Any other use only with your written permission

3. WHO WE SHARE YOUR INFORMATION WITH

3.1 We Do NOT Sell Your Data

Kramify does not sell, rent, or lease your personal information to third parties.

3.2 Third-Party Service Providers

We share information with trusted vendors who help us provide services:

Service Purpose Data Shared

Google (Analytics, Ads, Tag Manager) Tracking, analytics, ads Site activity, ad performance

Meta Pixel tracking, audience creation Website activity, conversions

GoHighLevel CRM, automation, calendar Contact info, automations, pipeline data

Stape Server-side tracking Event data, conversions

Zoom/Google Meet Video conferencing Call recordings, screen shares

Stripe/Payment Processor Payment processing Billing info, payment data

Email Service Calendar invites, confirmations Name, email, meeting details

All vendors sign Data Processing Agreements (DPAs) ensuring GDPR/CCPA compliance.

3.3 Business Transfers

If Kramify is acquired, merged, or assets are sold, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.

3.4 Legal Requirements

We may share information if required by law, court order, subpoena, or government request.

3.5 Protection of Rights

We may share information to enforce our Terms of Service, protect against fraud, or protect the safety of Kramify, our users, or the public.

3.6 With Your Consent

We may share information with other parties only with your explicit written permission.

4. DATA SECURITY

4.1 Security Measures

Kramify implements industry-standard security measures to protect your information:

SSL/TLS encryption for all website traffic

Password protection for admin accounts

Secure data storage with access controls

Regular security audits and updates

Employee confidentiality agreements

4.2 Your Responsibility

You are responsible for:

Keeping your passwords confidential

Protecting your ad account and analytics credentials

Notifying us of any unauthorized access

4.3 Limitations

While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

5. DATA RETENTION

5.1 How Long We Keep Your Data

Data Type Retention Period

Strategy Session Booking 1 year after session (or until service ends)

Client Service Data Duration of service + 2 years

Performance Reports Duration of engagement + 1 year

Payment Information 7 years (legal/tax requirement)

Email Communications 3 years (unless legally required longer)

Website Analytics 14 months (Google Analytics default)

Cookies Until expiration or deletion

5.2 Deletion Request

You can request deletion of your data at any time (subject to legal requirements). See Section 7 for details.

6. YOUR PRIVACY RIGHTS

6.1 GDPR Rights (EU Residents)

If you are located in the EU, you have the right to:

Access: Request a copy of your data

Correction: Request correction of inaccurate data

Deletion: Request erasure of your data (right to be forgotten)

Restriction: Request restriction of data processing

Portability: Request your data in a portable format

Objection: Object to data processing

Withdraw Consent: Withdraw consent to email marketing anytime

6.2 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

Know: What data we collect and how we use it

Delete: Request deletion of data collected about you

Opt-Out: Opt-out of data sales (we don't sell data, but you can request opt-out)

Non-Discrimination: We won't discriminate against you for exercising your rights

6.3 General Rights (All Users)

You can:

Opt-out of marketing emails anytime (unsubscribe link in emails)

Request access to your data

Request correction of inaccurate information

Request deletion of your data

7. HOW TO EXERCISE YOUR RIGHTS

To request access, correction, deletion, or to exercise any privacy rights:

Email: [email protected]

Subject: "[Privacy Request] [Your Name] - [Request Type]"

In your email, include:

Your full name

Email address used for booking/services

Specific request (access, correction, deletion, opt-out, etc.)

Reason for request (if deletion)

We will respond within 30 days (or as required by law).

8. COOKIES & TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small files stored on your device that help us recognize you, track your preferences, and improve your experience.

8.2 Types of Cookies We Use

Type Purpose Duration

Essential Website functionality, security Session

Analytics Google Analytics tracking 14 months

Advertising Meta Pixel, ad retargeting 180 days

Preferences Language, timezone settings 1 year

8.3 Manage Cookies

Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are sent

Google Analytics: Install Google Analytics Opt-Out Browser Add-on

Meta Pixel: Opt-out via Meta's Privacy Center

Third-Party: Visit www.aboutads.info to opt-out of personalized ads

Note: Disabling cookies may limit website functionality.

9. THIRD-PARTY LINKS & SERVICES

Our Website may contain links to third-party websites (LinkedIn, Meta, Google, etc.). This Privacy Policy applies only to kramify.com. We are not responsible for the privacy practices of third-party sites.

Review their privacy policies before sharing information.

10. CHILDREN'S PRIVACY

Kramify services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete it immediately.

11. INTERNATIONAL DATA TRANSFERS

If you are located outside India/USA, your data may be transferred to, stored in, and processed in India or other countries. By using our services, you consent to these transfers.

12. CONTACT FOR PRIVACY QUESTIONS

For privacy inquiries, requests, or complaints:

Kramify

Email: [email protected]

Website: kramify.com

For Data Protection Authority Complaints (EU):

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

13. CHANGES TO PRIVACY POLICY

Kramify may update this Privacy Policy at any time. Changes are effective immediately upon posting to the Website. Continued use of our services constitutes acceptance of updated Privacy Policy.

We will notify you of material changes via email or prominent website notice.

14. CALIFORNIA PRIVACY RIGHTS (CCPA)

Shine the Light Request: California residents can request information about third-party data sharing for direct marketing purposes annually by emailing [email protected].

CCPA Disclosures:

We collect personal information for business purposes

We do not sell personal information

We do not discriminate based on privacy requests

For details on categories of data collected, see Section 1

15. GDPR COMPLIANCE

Legal Basis for Processing:

Consent: You consent by booking or using services

Contract: Processing is necessary to fulfill our services

Legal Obligation: Tax, compliance, fraud prevention

Legitimate Interests: Service improvement, security, marketing (with opt-in)

Data Processing Agreement (DPA):

Available upon request for B2B clients.

16. ACCOUNTABILITY & TRANSPARENCY

Kramify maintains records of:

Data collection and processing activities

Data protection impact assessments

Vendor Data Processing Agreements

User consent and opt-out records

17. ACKNOWLEDGMENT

By using kramify.com or our services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: January 2025